Refund policy

 

SMELLY BEASTS – REFUND & RETURNS POLICY

Last updated: 12th September 2026

At Smelly Beasts, we want you to be happy with your order — preferably almost as happy as your dog is when somebody opens the treat cupboard.

Most of our products are printed especially for each order using print-on-demand production. However, this does not affect your statutory rights as a consumer.

This policy explains what to do if you've changed your mind, ordered the wrong size, received a faulty product or simply need some help with your order.

1. CHANGE-OF-MIND RETURNS

If you are a UK consumer purchasing from us online, you will generally have the right to cancel your purchase of a standard, non-personalised product.

You must tell us that you wish to cancel within 14 days beginning the day after you receive your order.

After telling us that you wish to cancel, you generally have a further 14 days to return the item to us.

You do not need to give us a reason for cancelling.

To request a return, please contact:

smellybeasts@outlook.com

Please include your:

order number, name and the item(s) you wish to return.

We will then provide you with the appropriate return instructions.

Please contact us before returning anything. Do not return products directly to Printify, a print provider or an address shown on the parcel unless we have specifically instructed you to do so.

UK guidance confirms these 14-day cancellation and return periods for online purchases.

2. PRINT-ON-DEMAND PRODUCTS

Most Smelly Beasts products are created using print-on-demand production, which means the garment is normally printed after you place your order.

However, a product being printed after an order is placed does not automatically mean that it is a personalised product.

A standard Smelly Beasts T-shirt selected from the designs, colours and sizes available in our shop is treated separately from a genuinely personalised product.

This distinction is important when determining cancellation rights.

3. PERSONALISED PRODUCTS

The normal change-of-mind cancellation right may not apply to products that are made to your specifications or clearly personalised.

For example, this could include a T-shirt featuring:

• your dog's name;
• your own name;
• a photograph supplied by you;
• wording specifically requested by you; or
• artwork or a design individually created or materially customised for you.

This exception applies to genuinely personalised/custom-made products rather than simply because a standard product was printed after you ordered it. UK government guidance identifies personalised or custom-made goods as an exception to normal online change-of-mind returns.

Personalised products are still covered by your statutory rights if they are faulty, damaged, incorrect or not as described.

4. WRONG SIZE OR COLOUR

We know that occasionally the T-shirt arrives and the size that looked perfect on the chart isn't quite so perfect once it's actually being worn.

If you ordered a standard, non-personalised product and simply selected the wrong size or colour, you can normally use your change-of-mind cancellation rights described above, provided you contact us within the applicable period.

We strongly recommend checking the size guide on the product page before ordering, as sizing can vary between garment styles and manufacturers.

Where a product has been supplied in a different size or colour from the one you ordered, please contact us because this will be treated as an incorrect order, rather than an ordinary change-of-mind return.

5. CONDITION OF RETURNED ITEMS

You may inspect and try on a garment in the same way you reasonably would in a shop.

Returned items should therefore be kept in good condition and, where possible, returned with their original packaging.

Please avoid wearing the garment beyond what is reasonably necessary to determine its nature, characteristics and fit.

For example, please don't wear the shirt for a weekend of dog walking, muddy-puddle exploration and Labrador-assisted gardening and then return it as unworn.

Where permitted by law, we may make an appropriate deduction from the refund if the value of the product has been reduced because it has been handled beyond what would reasonably be necessary to inspect it.

Government guidance expressly allows customers to handle online purchases as they would in a shop, including trying them on, while allowing an appropriate deduction where use goes beyond what's necessary.

6. RETURN POSTAGE FOR CHANGE-OF-MIND RETURNS

Where you are returning an item because you have changed your mind, ordered the wrong size or selected the wrong colour, you will normally be responsible for the cost of returning the product, provided we told you of this responsibility before purchase as required by law.

We recommend obtaining proof of postage when making a return.

Please don't send a product back until you have contacted us and received the appropriate return instructions.

7. REFUNDS FOR CHANGE-OF-MIND RETURNS

Where your statutory cancellation right applies, we will refund the amount paid for the returned product.

If you paid a delivery charge when placing the order, we will also refund the applicable standard delivery charge as required by law.

If you chose a more expensive premium or express delivery service, we do not have to refund the additional amount above our standard delivery cost.

We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, where permitted by law.

Refunds will normally be issued using the same payment method used for the original purchase, unless otherwise agreed.

Applicable refunds must be made within the legally required timeframe; government guidance says refunds for returned online goods must generally be made within 14 days of receiving the item back.

8. FAULTY OR DAMAGED PRODUCTS

Every now and then something can go wrong during printing, production or delivery.

If your item arrives faulty or damaged, please contact us as soon as reasonably possible at:

smellybeasts@outlook.com

Please provide:

your name, order number, a brief description of the problem and, where possible, clear photographs showing the fault or damage.

Photographs can often help us identify a printing or manufacturing problem quickly and may save you from having to return the product unnecessarily.

Depending on the circumstances and your legal rights, the appropriate remedy may include a replacement, repair, refund or price reduction.

Your statutory rights are not affected by anything in this policy.

UK consumer law requires goods to meet applicable standards, and customers can have rights to reject faulty goods within 30 days; rights to repair or replacement can also continue beyond that period.

9. PRINTING DEFECTS

Please contact us if your garment arrives with a significant production problem, such as:

a materially misaligned print;

missing elements of the design;

significant print damage;

incorrect artwork;

a substantial printing flaw; or

another manufacturing defect.

Small variations can occasionally occur between print-on-demand products and computer-generated product images.

Minor differences in print placement or colour that are inherent to the printing process may not necessarily constitute a fault.

However, this does not affect your rights where the product is materially different from its description or does not meet the standards required by law.

10. WRONG ITEM RECEIVED

If we've sent you the wrong:

design, size, colour or product, please contact us.

You should not have to pay return postage because we sent the wrong item.

Contact:

smellybeasts@outlook.com

and provide your order number and, where possible, a photograph of the item received.

We'll explain what happens next and provide the appropriate remedy.

11. LOST ORDERS

If your order hasn't arrived within the expected delivery period, please contact us rather than contacting Printify or the print provider directly.

We'll investigate the shipment with the relevant fulfilment and delivery providers.

Where applicable, Smelly Beasts remains responsible for delivery to the customer rather than transferring responsibility to you simply because the parcel has been handed to a courier. Government guidance states that risk normally passes to the consumer when the goods are delivered, unless the consumer independently chooses and arranges a courier not offered by the trader.

12. RETURNING A GIFT

Where somebody else purchased the product from Smelly Beasts, certain statutory refund rights may belong to the person who entered into the purchase contract.

If you have received one of our products as a gift and there is a problem with it, please contact us and we'll explain the available options.

We may ask for the original order number or other proof of purchase.

13. SALE AND DISCOUNTED PRODUCTS

Your statutory rights are the same for discounted or sale products as they are for full-price products.

A product being on sale does not remove your rights if it is faulty, damaged or not as described.

Where a normal statutory change-of-mind cancellation right applies to an online purchase, reducing the price does not by itself remove that right.

14. EXCHANGES

Because our products are normally printed individually rather than held as finished stock, we generally handle a request for a different size or colour as a return followed by a new order, rather than a traditional stock exchange.

If you'd like a different size or colour, contact us at:

smellybeasts@outlook.com

and we'll explain the simplest way to proceed.

This does not affect any separate rights you have where the original item was faulty, damaged or incorrect.

15. HOW TO START A RETURN

Before returning an item, please email:

smellybeasts@outlook.com

Please include:

1. Your name
2. Order number
3. Product being returned
4. Reason for the return — although you do not need to provide a reason when exercising a statutory change-of-mind cancellation right
5. Photographs, if the item is faulty, damaged or incorrect

We'll then send you the appropriate return instructions.

Please do not send returns directly to Printify or to a print provider unless we specifically instruct you to do so.

16. YOUR STATUTORY RIGHTS

Nothing in this Refund & Returns Policy is intended to restrict or exclude your statutory consumer rights.

Products sold by Smelly Beasts must comply with applicable consumer law, including requirements concerning goods being as described, of satisfactory quality and fit for purpose.

If there is any conflict between this policy and rights that cannot legally be excluded, your statutory rights will apply.

17. CONTACT US

If you're unsure whether your item can be returned, just ask us.

Smelly Beasts
Operated by: Christian David Healey, sole trader
Email: smellybeasts@outlook.com
Business/contact address: 477 Hempshaw Lane, Stockport, SK2 5TP.

We'll do our best to make the process straightforward.

After all, returns are enough of a nuisance without making you jump through hoops as well.